System Status
Real-time status information for AINexLayer services, including uptime, performance metrics, and incident reports.
urrent Status
All Systems Operational
🟢 All services are running normally
Last Updated: December 15, 2024 at 10:30 AM EST
Service Status
Core Services
Web Application
🟢 Operational
245ms
99.9%
API Services
🟢 Operational
189ms
99.8%
Document Processing
🟢 Operational
1.2s
99.7%
AI Chat Service
🟢 Operational
892ms
99.9%
Vector Database
🟢 Operational
156ms
99.9%
File Storage
🟢 Operational
78ms
99.9%
External Dependencies
OpenAI API
🟢 Operational
1.1s
99.8%
Anthropic API
🟢 Operational
1.3s
99.7%
Google AI API
🟢 Operational
987ms
99.9%
MongoDB Atlas
🟢 Operational
45ms
99.9%
Redis Cloud
🟢 Operational
12ms
99.9%
CDN Services
🟢 Operational
89ms
99.9%
Performance Metrics
Response Times (Last 24 Hours)
API Endpoints
Authentication: 189ms (avg)
Document Upload: 1.2s (avg)
Chat Messages: 892ms (avg)
Search Queries: 456ms (avg)
File Downloads: 234ms (avg)
Processing Times
Document Processing: 2.3s (avg)
Text Extraction: 1.1s (avg)
Vector Embedding: 3.2s (avg)
AI Response Generation: 1.8s (avg)
Throughput (Last 24 Hours)
API Requests: 2.4M requests
Documents Processed: 15,847 documents
Chat Messages: 89,234 messages
File Uploads: 3,456 files
Search Queries: 45,678 queries
Error Rates (Last 24 Hours)
4xx Errors: 0.12% (2,880 requests)
5xx Errors: 0.03% (720 requests)
Timeout Errors: 0.01% (240 requests)
Rate Limit Hits: 0.05% (1,200 requests)
Recent Incidents
Incident #2024-001 - API Performance Degradation
Status: 🟢 Resolved Date: December 12, 2024 Duration: 2 hours 15 minutes Impact: API response times increased by 300%
Summary: API response times increased significantly due to high load on the vector database cluster. The issue was resolved by scaling up the database cluster and optimizing query performance.
Root Cause: High concurrent usage during peak hours caused database connection pool exhaustion and query performance degradation.
Resolution:
Scaled up MongoDB cluster from 3 to 5 nodes
Optimized vector search queries
Increased connection pool sizes
Implemented query caching
Prevention:
Added automatic scaling triggers
Implemented query performance monitoring
Enhanced connection pool management
Added load balancing improvements
Incident #2024-002 - Document Processing Delays
Status: 🟢 Resolved Date: December 8, 2024 Duration: 4 hours 30 minutes Impact: Document processing delays up to 30 minutes
Summary: Document processing queue experienced significant delays due to a memory leak in the processing service. Documents were processed but with extended wait times.
Root Cause: Memory leak in the document processing service caused gradual performance degradation and eventual service slowdown.
Resolution:
Identified and fixed memory leak in processing service
Restarted all processing workers
Cleared processing queue backlog
Implemented memory monitoring
Prevention:
Added memory usage monitoring
Implemented automatic service restarts
Enhanced error handling and recovery
Added processing queue monitoring
Incident #2024-003 - Authentication Service Outage
Status: 🟢 Resolved Date: December 3, 2024 Duration: 1 hour 45 minutes Impact: Users unable to log in or access the platform
Summary: Authentication service experienced a complete outage due to a configuration error during a deployment. Users were unable to log in or access their accounts.
Root Cause: Incorrect configuration in the authentication service deployment caused the service to fail to start properly.
Resolution:
Rolled back to previous working configuration
Fixed configuration error
Redeployed authentication service
Verified all authentication flows
Prevention:
Enhanced deployment validation
Added configuration testing
Implemented blue-green deployments
Added authentication service monitoring
Scheduled Maintenance
Upcoming Maintenance Windows
Database Optimization
Date: December 20, 2024 Time: 2:00 AM - 4:00 AM EST Impact: Minimal - Read-only mode for 30 minutes Description: Database optimization and index rebuilding to improve query performance.
Security Updates
Date: December 27, 2024 Time: 1:00 AM - 3:00 AM EST Impact: Brief service interruption (5-10 minutes) Description: Security patches and updates to core services.
Infrastructure Upgrade
Date: January 5, 2025 Time: 12:00 AM - 6:00 AM EST Impact: Service interruption (2-3 hours) Description: Major infrastructure upgrade to improve performance and reliability.
Maintenance Notifications
Email: Subscribers receive email notifications 24 hours before maintenance
In-App: Users see maintenance notifications in the application
Status Page: Real-time updates during maintenance windows
Social Media: Updates posted on Twitter and LinkedIn
Service Level Agreements (SLA)
Uptime Commitments
Web Application: 99.9% uptime
API Services: 99.8% uptime
Document Processing: 99.7% uptime
AI Chat Service: 99.9% uptime
Performance Commitments
API Response Time: < 500ms (95th percentile)
Document Processing: < 5 minutes (95th percentile)
Chat Response Time: < 2 seconds (95th percentile)
File Upload: < 30 seconds (95th percentile)
Support Commitments
Critical Issues: 2-hour response time
High Priority: 8-hour response time
Medium Priority: 24-hour response time
Low Priority: 72-hour response time
Monitoring & Alerts
Real-Time Monitoring
Uptime Monitoring: 24/7 service availability monitoring
Performance Monitoring: Response time and throughput tracking
Error Monitoring: Error rate and exception tracking
Resource Monitoring: CPU, memory, and storage usage
Alert Thresholds
Uptime: Alert if uptime drops below 99.5%
Response Time: Alert if response time exceeds 2 seconds
Error Rate: Alert if error rate exceeds 1%
Resource Usage: Alert if CPU usage exceeds 80%
Notification Channels
Email: Critical alerts sent to on-call engineers
SMS: Emergency alerts for service outages
Slack: Real-time updates to operations team
PagerDuty: Escalation for critical issues
Historical Performance
Monthly Uptime (2024)
January
99.9%
99.8%
99.7%
99.9%
99.8%
February
99.9%
99.8%
99.6%
99.9%
99.8%
March
99.9%
99.9%
99.8%
99.9%
99.9%
April
99.9%
99.8%
99.7%
99.9%
99.8%
May
99.9%
99.9%
99.8%
99.9%
99.9%
June
99.9%
99.8%
99.7%
99.9%
99.8%
July
99.9%
99.9%
99.8%
99.9%
99.9%
August
99.9%
99.8%
99.7%
99.9%
99.8%
September
99.9%
99.9%
99.8%
99.9%
99.9%
October
99.9%
99.8%
99.7%
99.9%
99.8%
November
99.9%
99.9%
99.8%
99.9%
99.9%
December
99.9%
99.8%
99.7%
99.9%
99.8%
Performance Trends
Response Time Trends (Last 6 Months)
API Response Time: Stable at ~200ms average
Document Processing: Improved from 3.2s to 2.3s average
Chat Response Time: Stable at ~900ms average
Search Queries: Improved from 600ms to 456ms average
Error Rate Trends (Last 6 Months)
4xx Errors: Decreased from 0.25% to 0.12%
5xx Errors: Decreased from 0.08% to 0.03%
Timeout Errors: Stable at ~0.01%
Rate Limit Hits: Decreased from 0.15% to 0.05%
Status Page Features
Real-Time Updates
Live Status: Real-time service status updates
Incident Updates: Live incident reporting and updates
Performance Metrics: Real-time performance data
Maintenance Windows: Scheduled maintenance notifications
Subscription Options
Email Notifications: Get notified of status changes
RSS Feed: Subscribe to status updates via RSS
Webhook Integration: Receive status updates via webhooks
API Access: Programmatic access to status data
Mobile App
iOS App: Download from App Store
Android App: Download from Google Play
Push Notifications: Get instant status updates
Offline Access: View cached status information
Contact Information
Status Page Support
Email: [email protected]
Website: https://ainexlayer.com
Emergency Contacts
24/7 Support: +91 (99) 897-36661
Emergency Email: [email protected]
On-Call Engineer: Available 24/7 for critical issues
📊 This status page provides real-time information about AINexLayer services. Bookmark this page for the latest updates.
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